2018 AASBO IT Workshop

Content

Participants will gain a greater understanding of the scope of ubiquitous technology in school environments beyond the technical and physical aspects of operating a computer.

Details

Participants will gain a greater understanding of the scope of ubiquitous technology in school environments beyond the technical and physical aspects of operating a computer.

Topics

  • Network infrastructures and their essential roles in school operation/administration
  • Information regarding various technology solutions that can be used in the everyday workplace
  • Understanding how to maximize technology in school administration
  • Procedures for securing technology environments

Schedule

  • 8:30am: Welcome and Introductions
    • Share your experience with IT in your school district and how you already utilize technology in your role
  • 9:30am Network infrastructure
  • 10:30am: Securing technology environments
  • 12:00pm - Lunch
  • 12:45pm Maximize technology in school administration and Technology solutions in the everyday workplace
  • 4:30pm - Adjourn

Network Infastructures

Your organization's technology infrastructure is the bedrock of functionality for more than just technology operation. All modern operations are critically tied to the functionality of integrated technologies.

What is infrastructure?

What are the essential components of your network that are required to maintain the existence and operations of of technology systems in your organization?

  • The network itself; switches, routers, and everything in between
  • Firewall and security
  • The server room
  • Access management: Active Directory, DNS
  • Internet connectivity
  • Network Administrators: the people who keep it all running
  • Other essential systems such as student management, human resources, accounting, and essential documentation

What is infrastructure not?

Examples

Consider a network outage. What stops working in the event of an outage?

  • Communication: Telephones, email, instant messaging
  • Critical business functions: scheduling, accounting, human resources, transportation
  • Classroom functionality: Lessons, printing, Communication
  • Safety: Alarms, all-call

Protecting Your Infrastructure

  • Reactive and Proactive Management
  • SWOT Analysis
  • Continuous Service Improvement - refresh cycle
  • Outage planning/reporting
  • Disaster Recovery
  • Common Issues
    • Aging/outgrown systems
    • External threats
    • Inadequate service/support

Exercise

As a group, explore the network monitor map (Orion) for Glendale Elementary. How does data flow through the infrastructure from local network resources and the internet to users?

Securing Technology Environments

    • What are the risks?
    • Securing Your Network
      • Layers of security
      • Monitor
      • Principle of Least Privilege
      • Physical Security (Data Closets)
      • Firewalls and Web Filters
      • Antivirus
      • Guest Users and outside hardware (USB drives)
    • End-User Security
      • End User Technology Use agreement
      • Awareness (Phishing)
      • Computer lock policy
      • Sharing Passwords
      • Breach Reporting
    • Reactive Management
      • Phishing emails
      • Compromised computer
      • Outage
    • Disaster Recovery Plan

Exercise

What can IT and non-IT staff do to improve network security in your organization? Can some changes be made without significant cost or change to processes? What might you do on an individual level to help protect data? What kind of bigger changes might your recommend?

Maximizing Technology in School Administration

    • Institutional change, embrace the upset
    • Plan for how technology will be used - "normalization"
      • rules of use, etiquette
    • Build it and they will come?
    • Implementation schedule: comfort in a new system can take a year or more
    • Establish technology- and business-function experts
    • Training
      • Self-driven
      • group
    • Establish and measure goals
    • SAMR (Substitution, Augmentation, Modification, Redefinition)
    • Community of Practice - a little bit of training the trainer model

Technology Solutions in the Everyday Workplace

    • Communication
      • Email
      • Chat (Hangouts, Skype)
      • Calendar
        • Room management
        • Appointment management
    • Documentation
      • Websites
      • Wikis (Confluence)
      • Document Repositories (Network shares, Google Drive, OneDrive, Sharepoint)
    • Task Management/Notes (Google Keep)
    • On-the-Go (mobility)
    • Single Sign On
    • Incident/Change reporting (helpdesk)
    • Social Media (within the organization; Google Groups, Google+, Facebook for Work)
    • Training resources
    • Video recording and editing
    • IoT
      • Access control
      • Environmental sensors
    • Remote management